Frequently asked questions

Clear answers for your next digital step.

Learn how we promote businesses, build websites and help customers turn online attention into enquiries and orders.

Advertising

Advertising questions

What digital advertising services do you provide?

We create and manage Facebook page promotion, post boosting, YouTube channel and video promotion, TikTok short-video ads, Google Ads, and click-to-WhatsApp campaigns. We help with audience targeting, ad creative, copy, setup and performance reporting.

Can you promote my Facebook page or boost a specific post?

Yes. We can promote your Facebook page to grow awareness or boost a specific post to increase reach and engagement. We set up location, age and interest targeting around your business and goals.

Do you promote YouTube videos and channels?

Yes. We run YouTube video campaigns using in-stream and discovery placements, helping your content reach viewers who are more likely to watch, subscribe or contact your business.

Can you advertise TikTok Shorts or short-form videos?

Yes. We set up TikTok in-feed and Spark Ads with trend-aware creative direction, audience targeting and performance tracking for short-form content.

Can ads send customers directly to WhatsApp?

Yes. We create click-to-WhatsApp campaigns that send interested customers directly to your WhatsApp inbox. This is useful for product enquiries, bookings and quick sales conversations.

What types of websites do you build?

We build personal portfolio websites, small business websites, product catalogue websites and online stores where customers can browse products, place orders and pay online.

Will my website work well on mobile phones?

Yes. Our websites use responsive, mobile-first layouts so your pages remain clear and easy to use on phones, tablets and desktop screens.

Can you build a website where customers order products?

Yes. We can build product listings, categories, cart and checkout flows, payment gateway connections, order notifications and basic inventory or order management.

How much do your services cost?

Our pricing page shows individual service prices in Bangladeshi Taka. Advertising starts from ৳130 per ad service, with no VAT or tax added. Website pricing depends on the type and scope of the site.

Do your prices include VAT or tax?

No. Our listed prices are shown in BDT and do not include VAT or tax.

How do we start a project?

Send us a message through the Contact page with your business type, service required, target audience and preferred timeline. We will review your needs and suggest the clearest next step.

Do you provide support after launch?

Yes. We provide launch guidance and can continue helping with website updates, campaign optimisation, reporting and ongoing digital support.

What does the ৳130 advertising price cover?

The ৳130 starting price is for one individual advertising service setup, such as a page promotion, post boost or campaign placement. The final recommendation depends on the platform, campaign objective, audience and creative requirements.

Is the advertising budget included in your price?

Our service price covers the work we provide. Any media budget paid to Facebook, Instagram, YouTube, TikTok or another advertising platform is separate and is agreed with you before the campaign starts.

Can I choose only one advertising service?

Yes. You can book an individual service instead of a package. We can also combine Facebook and Instagram Ads, YouTube and TikTok Promotion, WhatsApp Ads or other channels when a wider campaign makes sense for your goal.

What do I need to provide before an ad campaign starts?

Please share your business details, offer, target location, preferred audience, logo or brand assets, ad copy or product information and access to the relevant business or advertising account when required.

Will you report my advertising results?

Yes. We can review reach, impressions, clicks, views, engagement, enquiries and other available campaign metrics, then explain what the results mean and what to improve next.

Can you create the ad design and copy?

Yes. We can help prepare platform-ready visuals, short promotional copy, headlines and calls to action based on your offer and brand style. You can also provide your own creative assets.

Which locations can you target?

You can target Bangladesh as a whole or focus on selected cities, districts, areas or locations where your customers live. We can also narrow audiences by age, interests and behaviour.

Can you promote a new business with a small budget?

Yes. We can start with a focused campaign using one clear objective, a carefully selected audience and a controlled media budget. We will recommend a practical starting point before launch.

Can you run ads for products and services?

Yes. We promote products, local services, professional services, events, offers, pages, videos and online stores. The campaign format is selected around your conversion goal.

What is the difference between boosting and a full campaign?

Boosting promotes an existing post with a simple setup. A full campaign provides more control over objectives, audiences, placements, creative variations and tracking.

Can you connect ads to my website or online store?

Yes. Where the platform and website setup support it, we can guide traffic to a landing page, product page, enquiry form or store checkout and help plan the customer journey.

Do I need a business account for advertising?

Most platforms require a suitable page, channel, profile or business advertising account. We will tell you what needs to be prepared and guide you through the access required.

Can I pause or change my campaign?

Yes. Campaigns can usually be paused, adjusted or reviewed as your offer and results change. Changes to audience, creative or objective may require a new setup or recommendation.

How do you measure a successful campaign?

Success depends on the goal. We may measure reach, video views, engagement, link clicks, WhatsApp conversations, enquiries, leads or purchases instead of relying on one number.

Do you guarantee a specific number of views or sales?

No. Results depend on the offer, creative, audience, platform budget, competition and customer response. We provide structured setup and optimisation without promising an outcome no advertiser can control.

How much should I spend on the ad budget?

You choose the media budget. We recommend a practical starting amount after reviewing your goal, audience, location and platform.

Is the ৳130 fee charged per platform?

The starting service price applies to one individual advertising service. Using multiple platforms may require separate services and a custom recommendation.

Can I start with Facebook only?

Yes. We can begin with Facebook page promotion, post boosting or a focused campaign, then expand when the results and budget support it.

Can you advertise on both Facebook and Instagram?

Yes. We can prepare a connected Facebook and Instagram campaign with platform-appropriate placements and creative.

Can you target a specific city in Bangladesh?

Yes. Campaigns can focus on selected cities, districts, neighbourhoods or a wider Bangladesh audience.

Can you target people by age?

Yes. Where the platform allows it, we can set an age range that matches your customer profile.

Can you target interests and behaviours?

Yes. We can use relevant interests, behaviours and audience signals, while keeping the targeting focused enough to learn from results.

Can you target people who visited my website?

This may be possible when the required tracking and audience permissions are correctly installed and the platform supports the audience.

Can you target existing customers?

Yes, where the platform supports an appropriately prepared customer audience and you have the required rights and consent to use the data.

What ad objective should I choose?

We choose an objective around your priority, such as awareness, video views, messages, traffic, leads or sales.

Can you run a messages campaign?

Yes. We can direct interested people to WhatsApp or another supported messaging destination for enquiries and bookings.

Can you run lead generation ads?

Yes. Lead forms can collect selected customer details, subject to the platform features and your follow-up process.

Can you promote a sale or discount?

Yes. We can structure the creative and call to action around a limited offer, launch, discount or seasonal promotion.

Can you promote a local shop?

Yes. We can focus on nearby customers, store visits, messages, calls or local awareness depending on your goal.

Can you promote an event?

Yes. Event campaigns can highlight the date, location, offer and registration or enquiry action.

What image size should I provide?

We will advise on suitable platform formats. Providing clear vertical, square or landscape assets helps us adapt the creative for different placements.

Can you use my existing video?

Yes. We can review your video, recommend edits for the selected platform and use it when it meets the required format and quality.

Can you create multiple ad variations?

Yes. Multiple headlines, hooks or creative variations can help compare different messages, subject to the selected scope.

Can you write Bengali ad copy?

Yes. We can prepare Bengali, English or mixed-language copy based on your audience and brand voice.

Can you write captions and headlines?

Yes. We can create concise captions, headlines and calls to action that match the offer and placement.

Can you add my logo to the creative?

Yes. Share a clear logo file and brand direction so we can keep the creative consistent.

Can you promote a product catalogue?

Yes. We can guide you on catalogue-based promotion where the platform account, product data and campaign objective support it.

Can you promote an online store product?

Yes. We can direct people to a product page or store and align the ad message with the product, price and order flow.

Can you promote a YouTube Short?

Yes. We can prepare a short-form promotion plan for YouTube and recommend creative improvements for mobile viewers.

Can you promote a YouTube channel?

Yes. We can promote selected videos or a channel with a clear view, awareness or subscriber-focused objective.

Can you promote TikTok videos?

Yes. We can promote suitable TikTok content with platform-aware hooks, audience targeting and campaign setup.

Can you use TikTok Spark Ads?

Where the account and content permissions support it, we can recommend a Spark Ads approach using suitable organic content.

How long should a video ad be?

The best length depends on the platform and message. We help keep the hook clear and the main value visible early.

What makes a good video ad hook?

A strong opening quickly shows the problem, benefit, product or story so viewers understand why they should keep watching.

Can you promote a video that has low views?

Yes. We can review its opening, thumbnail, message and audience fit before recommending promotion.

Can you improve my video before promotion?

We can suggest changes to the hook, captions, framing, call to action and duration. Extensive video production may need a separate quote.

Will you publish ads from your own account?

Campaigns are normally run through the client-owned page, channel or advertising account so you retain control of billing and data.

Do I need to share my password?

No. Use the platform access or business permissions available to you. Never send passwords through chat.

Who pays the advertising platform?

The client pays the platform media budget directly through the connected billing method. Our service fee is separate.

Are platform charges included?

No. Platform media spend, payment processing charges and any platform taxes are separate from our service fee.

Can I set a daily spending limit?

Yes. We can help you set a budget limit in the advertising platform and review the delivery settings before launch.

Can I set a campaign end date?

Yes. Campaigns can be planned with a start date, end date or controlled daily budget.

How quickly can an ad be approved?

Approval depends on the platform review process and policy checks. We cannot control the platform review time.

What happens if an ad is rejected?

We review the reason, adjust the creative or copy where appropriate and resubmit it. Some restricted offers may not be eligible.

Do you advertise every type of product?

No. Platforms restrict certain products, claims and industries. We will flag obvious policy or compliance concerns before setup.

Can you advertise health or financial claims?

These categories often have extra restrictions. We can review the message, but approval depends on the platform rules and your documentation.

Can you advertise to children?

Audience and content rules may limit targeting around minors. We follow the platform requirements and recommend safer audience settings.

How often do you check campaigns?

The review rhythm depends on the service and campaign scope. We can agree on monitoring, reporting and optimisation expectations before launch.

What do you optimise first?

We look at delivery, audience fit, creative engagement, click or message quality and the campaign objective before recommending changes.

How soon will I see campaign results?

Some delivery data appears quickly, but meaningful decisions usually need enough time and spend for the platform to gather useful signals.

Can you stop poor-performing ads?

Yes. With the correct account access and agreed process, we can recommend pausing or changing ads that are not meeting the objective.

Will you send a report?

Reporting can include key delivery, engagement, traffic, view, message or lead metrics with a plain-language summary.

Can I approve the ad before it goes live?

Yes. You can review the proposed copy, creative, audience and destination before launch.

Can you run ads in Bengali and English?

Yes. We can create language variations when they are useful for reaching different customer groups.

Can I change the audience after launch?

Yes. Audience changes are possible, but significant changes can affect learning and should be made with a clear reason.

Can you connect a campaign to WhatsApp Business?

Yes. We can guide the connection and campaign destination, while account ownership and platform verification remain with you.

Can you help me reply to ad enquiries?

We can recommend response templates and customer-flow improvements. Ongoing sales or inbox management is a separate service unless agreed.

What if I do not have professional ad images?

Share your product, logo and offer details. We can create or recommend suitable promotional creative within the agreed scope.

Can you reuse one creative on every platform?

We can adapt a core idea, but platform-specific crops, pacing and copy usually perform better than using one unchanged file everywhere.

Can you promote a personal brand?

Yes. We can promote personal brands, creators, consultants and professionals with awareness, video or enquiry-focused campaigns.

Can you promote a new Facebook page with no followers?

Yes. We can start with awareness or engagement while your page builds content and social proof.

Can you work with a very small budget?

Yes. A smaller budget may require one platform, one audience and one clear objective so the campaign remains focused.

Web design

Website questions

Which website package is right for me?

Portfolio Lite starts at ৳5,000 for individuals who need a focused one-page presence. Business websites start at ৳12,000, while online stores start at ৳35,000 depending on catalogue, checkout and order requirements.

What is included in a portfolio website?

Portfolio packages can include a professional homepage, about section, services or skills, project gallery, contact details, social links, responsive design and basic SEO. We shape the structure around your work and personal brand.

What is included in a small business website?

Business websites can include Home, About, Services, Contact, enquiry forms, Google Maps, social links, mobile optimisation and on-page SEO. Larger plans add more pages, booking flows, blog or catalogue features.

Can you build an online store for my products?

Yes. Online store plans can include product categories, product pages, cart, checkout, payment setup, order notifications and essential store guidance. The final scope depends on the number of products and integrations required.

How much do websites cost?

Website design packages currently range from ৳5,000 for a Portfolio Lite site to ৳80,000 for a more complete online store build. Prices are one-time project fees unless ongoing support is requested, and no VAT or tax is added.

How long does a website project take?

A simple portfolio can be delivered in 3–5 days. Business websites and online stores usually need more time for content, product setup, revisions and testing. We confirm the delivery plan before starting.

Can I request revisions after seeing the first design?

Yes. Revision rounds depend on the selected package. We review the design with you, refine the important details and make sure the final website is ready for launch.

Do I need to provide the website content?

You can provide your text, photos, logo, product details and contact information, or we can help organise the content and recommend what each page should include.

Can you use my existing logo and brand colours?

Yes. We can work with your current logo, colours, fonts and brand direction. If you do not have a complete brand style, we can create a clean visual direction for the website.

Will I own my website after it is completed?

You receive the agreed website deliverables for your business. Hosting, domain, third-party subscriptions and platform accounts remain subject to their own provider terms.

Do you provide the domain and hosting?

We can guide you in choosing a domain and hosting plan or work with your existing provider. Domain and hosting charges are separate from the website design fee.

Can you add a contact form and WhatsApp button?

Yes. We can add enquiry forms, click-to-WhatsApp buttons, phone links, email links, social profiles and map directions where they support your customer journey.

Can you add my products to an online store?

Yes. Product setup can include names, descriptions, prices, images, categories and options. Large catalogues may require additional time and a separate content-entry scope.

Can customers pay online through my store?

Yes. We can help connect suitable payment methods and checkout flows. Payment gateway approval, transaction fees and provider requirements are separate from our design fee.

Can customers place orders without online payment?

Yes. We can create order forms, enquiry checkout, WhatsApp ordering or cash-on-delivery flows when those options fit your business and delivery process.

Will my website be easy to update?

We build with practical structures and explain the update process. Depending on the project, we can also provide an ongoing support arrangement for content, products and campaign landing pages.

Will my website appear on Google?

We include basic on-page SEO foundations such as page structure, titles and mobile-friendly layouts where included in the selected scope. Search ranking itself depends on content, competition and ongoing SEO work.

Can you maintain my website after launch?

Yes. We can help with updates, new pages, product changes, fixes, landing pages and ongoing improvements. Maintenance work is quoted according to the requested task.

Can you connect analytics to my website?

Yes. We can add suitable analytics or tracking tools so you can understand visits, traffic sources and important actions, subject to the access and consent requirements of each platform.

Do you build websites for businesses outside my area?

Yes. We can work remotely with businesses and individuals by sharing content, reviewing designs online and coordinating approvals digitally.

What happens if my project needs a feature not listed?

Tell us what you need before the project begins. We will confirm whether it fits the selected package, needs an add-on or requires a custom quote.

What is not included in the website price?

Third-party subscriptions, paid plugins, domain and hosting, payment gateway fees, extensive product entry, professional photography and major features outside the agreed scope may be charged separately.

Can you make a landing page for my advertising campaign?

Yes. A focused landing page can explain an offer, build trust and guide visitors to WhatsApp, a form, a booking request or a product checkout. We can recommend this when it improves the campaign journey.

Can you help me choose a domain name?

Yes. We can suggest a clear, memorable domain direction and guide you through registration. The domain fee is paid separately to the registrar.

Can I use a domain I already own?

Yes. We can connect your existing domain to the new website after confirming access and the provider settings.

Can you set up hosting for me?

We can recommend suitable hosting and help with the setup or deployment. Hosting charges are separate from the website design fee.

Do you include SSL security?

We configure the website for secure HTTPS when supported by the selected hosting or deployment provider. Provider terms may apply.

Can you migrate my existing website?

We can review the existing site and confirm whether content, pages, products or domain settings can be migrated within the agreed scope.

Can you add a blog?

Yes. A blog or article section can be included when it supports your content and SEO goals. The number of templates and entries should be agreed in advance.

Can you add a booking system?

Yes. We can connect a suitable booking flow or enquiry process. Third-party booking subscriptions and advanced automation may cost extra.

Can you add a newsletter form?

Yes. We can add a newsletter signup and connect it to a supported email marketing service when the required account access is available.

Can you add customer reviews and testimonials?

Yes. We can design a trust section for approved testimonials, ratings or case studies that you provide.

Can you add a map to my business website?

Yes. We can add map directions or a location section for businesses that serve customers at a physical address.

Can you add phone and email buttons?

Yes. Click-to-call, email and WhatsApp actions can be included so mobile visitors can contact your business quickly.

Can you connect social media profiles?

Yes. We can link your Facebook, Instagram, YouTube, TikTok and other relevant profiles to the website.

Can you create a multilingual website?

We can discuss a multilingual structure and content scope. Additional languages usually require extra page setup and translation content.

Can you add a custom logo to the website?

Yes. We can use your existing logo or discuss a separate logo design requirement if you need a new brand mark.

Can you compress and optimise my images?

Yes. We can prepare images for web use to improve clarity and loading performance without making them unnecessarily large.

Will my website load quickly?

We follow practical performance practices, but speed also depends on hosting, image sizes, third-party scripts and the amount of content.

Will my website be accessible?

We use readable structure, clear contrast, descriptive labels and responsive layouts. Advanced accessibility audits can be scoped separately.

Can you add privacy and terms pages?

Yes. We can add the pages and structure you provide or help organise standard business information. Legal advice and custom legal drafting are not included.

Can you add a cookie notice?

We can add a suitable notice or consent tool when required by your analytics, advertising and audience location. Tool subscriptions may be separate.

Can you set up Google Search Console?

Yes. We can guide verification and basic submission when you provide access to the relevant Google account.

Can you submit my sitemap to Google?

We can prepare the basic technical setup and guide sitemap submission. Search indexing and ranking are controlled by Google.

Do you provide ongoing SEO?

Basic on-page SEO may be included in the selected scope. Ongoing keyword research, content and link work requires a separate plan.

Can you add tracking for ad campaigns?

Yes. We can discuss analytics, campaign links and supported tracking setup so visitors can be measured more clearly.

Can you add Google Analytics?

Yes, when you provide the property or account access and the requested tracking is appropriate for the website.

Can you build a product catalogue without checkout?

Yes. A catalogue can show products and send customers to WhatsApp, an enquiry form or another ordering method instead of online payment.

How many products can my store have?

The number depends on the platform, catalogue structure and content-entry scope. We confirm a product range before quoting.

Can you add product variants?

Yes. Sizes, colours and other options can be supported when the selected store structure and payment flow allow them.

Can you add delivery charges?

Yes. We can configure agreed delivery rules or an enquiry-based delivery process. Courier integrations and complex zones may need additional scope.

Can you add cash on delivery?

Yes. Cash on delivery can be included when it matches your order and fulfilment process.

Can you connect bKash or another payment method?

We can discuss suitable payment providers for Bangladesh and guide the connection. Provider approval, fees and technical requirements are separate.

Can customers receive order notifications?

Yes. We can plan email, dashboard or WhatsApp-based notifications depending on the selected platform and available integration.

Can I manage orders myself?

Yes. We explain the agreed order workflow and can provide guidance for updating products, checking orders and managing customer enquiries.

Can you import products from a spreadsheet?

We can review your product data and confirm whether an import is practical. Cleaning, formatting and large-scale entry may be quoted separately.

Can you add stock management?

Basic stock fields may be included in an online store scope. Advanced warehouse, supplier or multi-location inventory needs a custom assessment.

Can you add discount codes?

Yes, when supported by the selected store platform. The rules and number of discount types should be agreed before implementation.

Can you add a wishlist?

A wishlist can be considered for an online store, subject to the platform, account features and project scope.

Can you add customer accounts?

Yes, customer accounts can be added when useful for order history or repeat purchases. Extra authentication and account features may affect scope.

Can you connect an email address on my domain?

We can guide you through domain email options. Mailbox plans and provider charges are separate.

Can you update my website after launch?

Yes. Updates, new content, product changes and fixes can be requested as maintenance work and quoted according to the task.

What is included in maintenance?

Maintenance can cover agreed content edits, product updates, small layout changes, checks and support. Larger redesigns or new features are separate.

How do I request a revision?

Send consolidated feedback through the agreed contact channel. We review it against the package revision allowance and confirm the next step.

What happens if I request a new feature during the project?

We assess whether it fits the current scope. If it changes the work materially, we provide a separate estimate before proceeding.

Can I cancel the project?

Project cancellation and any completed work are handled according to the agreed project terms. Contact us as early as possible if your plans change.

Do you offer refunds?

Refund decisions depend on the agreed scope, work completed and project terms. We confirm these details before starting.

Can I see the website before it launches?

Yes. We share a review version so you can check the design, content and key flows before the final launch.

Do you test forms and checkout?

Yes. We test the agreed contact, ordering and checkout flows before handover, while live payment approval remains subject to the provider.

Can you train me to manage the website?

Yes. We can explain the main update process and provide practical handover guidance for the agreed website structure.

Can you provide a website backup?

Backup options depend on the hosting or platform. We can recommend a backup approach and clarify whether it is included or provider-managed.

What happens when the website is complete?

We complete the agreed review, apply final approved changes, confirm launch details and share the handover information for your domain, hosting or platform.